Slimrate Hardware Return & Limited Warranty Policy

Hardware Returns

Slimrate LLC (“Slimrate,” “we,” “us,” or “our”) accepts returns of hardware products purchased directly from Slimrate in the United States (“Slimrate Hardware”) within ninety (90) days from the date the hardware was shipped, provided that the hardware is returned in its original condition and includes all original packaging, documentation, cables, accessories, and other materials supplied with the product.

After receiving and inspecting the returned Slimrate Hardware, Slimrate will determine whether the return requirements have been satisfied. If the requirements are met, Slimrate will issue a credit for the purchase price of the returned hardware and, where applicable, provide or reimburse the cost of the authorized return shipment.

The customer remains responsible for the Slimrate Hardware until it has been delivered to Slimrate. Once the returned hardware has been received and accepted by Slimrate, ownership of the returned hardware will remain with Slimrate.

This Return Policy applies only to hardware purchased directly from Slimrate. Hardware purchased through a reseller, distributor, retailer, financing provider, or other third party may be subject to that party’s separate return, refund, financing, or cancellation policies.

If a Slimrate Hardware purchase was financed through a third-party financing provider, any applicable refund may be issued directly to the financing provider and applied toward the customer's outstanding balance.

To request a return, customers should contact Slimrate Customer Support at:

• Email: info@slimrate.com
• Phone: +1 (888) 600-8161

Slimrate may require additional information, including the customer's account information, order number, serial number, or reason for return, before authorizing the return.

Slimrate Limited Hardware Warranty

Slimrate LLC warrants that eligible Slimrate Hardware will substantially conform to Slimrate's applicable product documentation and will be free from material defects in materials and workmanship during the applicable warranty period.

Unless a different warranty period is expressly stated in the applicable purchase agreement or product documentation:

• Handheld devices: 12 months from the shipment date.
• All other Slimrate Hardware: 18 months from the shipment date.

The applicable period is referred to as the “Warranty Period.”

If a customer discovers a qualifying defect during the Warranty Period and contacts Slimrate Customer Support, Slimrate may, at its discretion:

• Provide telephone, remote, or other commercially reasonable technical assistance to correct the issue;
• Provide a workaround or software-related solution when appropriate;
• Repair the defective hardware;
• Replace the hardware with a new or refurbished unit having substantially the same functionality; or
• Issue a credit for the purchase price of the affected hardware.

Slimrate will determine the appropriate remedy based on the nature of the problem, availability of replacement equipment, and other applicable circumstances.

Any replacement hardware will be covered for the longer of the remainder of the original Warranty Period or thirty (30) days following shipment of the replacement.

Warranty Exclusions

This Limited Warranty does not cover damage or defects that Slimrate reasonably determines resulted from:

• Abuse, neglect, or misuse;
• Accidental damage;
• Improper operation or use outside the product's specifications;
• Unauthorized modification or alteration;
• Improper installation, configuration, or transportation;
• Damage caused by liquids, fire, electrical events, or other environmental conditions;
• Normal or abnormal wear and tear;
• Loss or theft of the hardware;
• Damage caused by improper storage;
• Repairs, disassembly, upgrades, expansions, or other servicing performed by anyone not authorized by Slimrate;
• Acts of nature or other events beyond Slimrate's reasonable control, including floods, hurricanes, lightning, or similar events.

Slimrate will make reasonable efforts to provide an appropriate remedy within a reasonable period after receiving a properly submitted warranty claim.

Products Covered by This Limited Warranty

This Limited Warranty applies to Slimrate Hardware purchased directly from Slimrate, unless the applicable sales agreement expressly provides otherwise.

The warranty covers qualifying defects in materials and workmanship but does not guarantee that the hardware will operate without interruption or that the hardware will be suitable for every particular application.

The warranty does not apply when the alleged defect is caused by accident, abuse, misuse, improper installation, unauthorized modification, abnormal use, or operation of the hardware contrary to Slimrate's published specifications or instructions.

Before returning hardware under this Limited Warranty, the customer must obtain a Return Material Authorization (“RMA”) from Slimrate Customer Support.

Slimrate may refuse or decline to process a warranty return if the customer does not return the hardware within thirty (30) days after the RMA is issued, unless Slimrate approves a different return period in writing.

Return Material Authorization (RMA) Procedure

All hardware returned to Slimrate under this Limited Warranty must have an RMA number issued by Slimrate Customer Support.

Hardware returned without an authorized RMA may be refused or returned to the customer at the customer's expense.

Each hardware item may be assigned its own RMA number. When instructed by Slimrate, each item must be packaged and shipped separately using the return instructions provided by Slimrate.

If Slimrate authorizes an advance replacement, Slimrate may ship the replacement hardware before receiving the defective unit, subject to availability and the terms of the applicable RMA.

When an advance replacement is provided, the customer must return the original hardware within thirty (30) days from the date the replacement was shipped, unless Slimrate provides different written instructions.

The customer must use the return shipping method and packaging instructions provided by Slimrate and is responsible for ensuring that the original hardware is securely packaged for transportation.

If Slimrate does not receive the original hardware within the applicable return period, or if the returned shipment is incomplete, Slimrate may charge the customer for the replacement hardware and applicable shipping costs.

The customer is responsible for damage to the original hardware that occurs because of inadequate packaging or improper handling during the return shipment.

Inspection of Returned Hardware

Slimrate will inspect hardware returned under an RMA to determine whether the reported problem is covered by this Limited Warranty.

If Slimrate determines that the hardware has been abused, neglected, intentionally damaged, improperly modified, tampered with, or otherwise damaged in a manner excluded from this Limited Warranty, Slimrate may decline warranty service and may charge the customer for applicable repair, replacement, shipping, or other costs.

Hardware that is not covered by this Limited Warranty may, at Slimrate's discretion, be repaired or replaced at Slimrate's then-current applicable rates.

For qualifying warranty claims, Slimrate may, at its discretion, repair the hardware, provide a new or refurbished replacement having substantially the same functionality, provide a workaround, or issue a credit for the applicable purchase price.

Disclaimer of Other Warranties and Limitation of Liability

EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY AND ANY APPLICABLE MERCHANT, SERVICE, OR OTHER AGREEMENT BETWEEN THE PARTIES, SLIMRATE MAKES NO OTHER WARRANTIES OR REPRESENTATIONS REGARDING SLIMRATE HARDWARE OR RELATED SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, ARE DISCLAIMED.

THIS LIMITED WARRANTY SETS FORTH SLIMRATE'S RESPONSIBILITY AND THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO A QUALIFYING HARDWARE DEFECT OR BREACH OF THIS LIMITED WARRANTY, EXCEPT TO THE EXTENT OTHERWISE REQUIRED BY APPLICABLE LAW OR EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT.

How to Contact Slimrate Customer Support

To report a problem with Slimrate Hardware, request warranty service, obtain an RMA number, or ask questions about a return, please contact Slimrate Customer Support:

• Slimrate LLC
• Email: info@slimrate.com
• Phone: +1 (888) 600-8161

Please have the applicable order number, customer/account information, hardware serial number, and a description of the issue available when contacting Slimrate.

Slimrate may require photographs, troubleshooting information, diagnostic information, or other documentation before approving a return or warranty replacement.