Customer Help Center

How can we help?

Watch a quick video guide, send the support team a request, or check an existing one in the Slimrate Support Portal.

Choose a support option

Start with a guide, or go straight to the support team.

Short, step-by-step videos for everyday POS tasks, from ringing up a sale to closing the day.

Tell us what is happening and where, and the support team will pick it up.

Sign in to see your existing requests, add details, and follow progress.

A few details up front save a round of questions.

Say what happened
What you were trying to do, what happened instead, and any message on the screen.
Say where
Which location, which device, and what you have already tried.
Keep secrets out of it
Never send passwords, full card numbers, payment credentials, customer records, or system exports through the form.

Send a new request here. To follow an existing one, use the Slimrate Support Portal.

Where can I find Slimrate training videos?

The Easy Guides playlist, linked at the top of this page, has short step-by-step videos for common POS tasks.

How do I check an existing support request?

Sign in to the Slimrate Support Portal at support.slimrate.com to see your requests and add details.

What should I include in a support request?

What you were doing, what happened, any on-screen message, the location and device involved, and what you have already tried.

What should I never send?

Passwords, full card numbers, payment credentials, private customer records, system exports, or screenshots that contain any of those.